SUPPORT ------------------------------------------ ITL maintains an American-based comprehensive service response call center.  Through continuous online performance validation monitoring, the engineers and support staff are able to deliver an unparalleled uptime guarantee.   99.9% Uptime Guarantee with Software Obsolescence Protection Remote System Performance Monitoring 24/7/365 Comprehensive Disaster Recovery Program Customer Specific Service Agreements American-Based Comprehensive Service Response Call Center Dedicated In-House Professional Engineering Staff and Service Personnel